Account Notice
Account features are available after you log in to the Thermostat Management Portal.
If you are trying to access an existing account, click the Log In link. If you need assistance or want to request a new account, please use the Support link.
Privacy Policy
This policy describes how IMT550.com collects, uses, stores, and protects information when you visit our public pages, request support, create an account, or use the Thermostat Management Portal.
IMT550.com provides a thermostat monitoring and management portal for building owners, managers, sponsored users, and support staff. We collect only the information needed to operate the service, support customer accounts, and maintain a secure platform.
- Account information such as names, company information, mailing address, phone numbers, and email addresses.
- Login-related data such as username, encrypted password, access level, and account expiration details.
- Thermostat-related information including WAN IP, port, account-owned thermostat names, buildings, locations, and configuration details needed to connect to devices.
- Portal activity and operational data such as support requests, overrides, events, thermostat readings, and dashboard usage needed to provide the service.
- Basic technical data such as IP address, browser details, and request timing for security, abuse prevention, and troubleshooting.
- To create and manage portal accounts and account-level subscriptions or sponsored access.
- To connect with thermostats, display readings, process overrides and events, and operate portal features.
- To provide customer support, investigate connection issues, and respond to account or service questions.
- To secure the platform, prevent abuse, detect unusual activity, and improve reliability.
- To communicate about account setup, service notices, support follow-up, and subscription matters.
We do not sell personal information. We may share information only when reasonably necessary to operate IMT550.com, provide support, comply with legal obligations, or support a sponsored or organization-managed account.
- With service providers that support hosting, email delivery, or infrastructure operations.
- With authorized organization administrators or sponsors when an account is managed or funded by that organization.
- When required by law, legal process, or to protect the rights, security, or operation of IMT550.com and its users.
Because the service connects to customer-owned thermostats, certain network and credential information is stored so the portal can communicate with those devices. Users are responsible for configuring thermostat access, router rules, and device credentials appropriately. This information is treated as operationally sensitive and used only for portal functionality and support.
We use reasonable administrative and technical safeguards to protect account information and service data. No system can promise absolute security, but we work to limit access, protect credentials, and monitor for misuse.
Information is retained for as long as it is needed to operate accounts, maintain portal history, support legitimate business needs, comply with legal obligations, and preserve operational records such as completed overrides, events, and support submissions.
Depending on your access level, you may be able to update profile information directly from the Account page. You may also contact support to request corrections, ask account questions, or request assistance with subscription or ownership changes.
We may revise this policy as the portal evolves. When we do, we will update the effective date on this page and, when appropriate, provide notice through the service or during account communications.
If you have questions about this Privacy Policy or how your account information is used, please contact IMT550.com support through the Support link on the website.
Email: support@imt550.com